Store Policy

Return Policy

Any item, with the exception of locally made Quilts, Wall Hangings, Baby Quilts and Amish Quilts, can be returned within 15 days of delivery for a refund minus the original cost of shipping and handling fee.

Items returned after 15 days of receipt are subject to a 25% restocking fee.

No refunds will be issued without prior authorization of your return.

Your return must be in the same condition as you received it - unwashed, free of odors, pet hair, dirt, etc.- with all tags intact and in the original packaging. We will only issue a refund if the item is returned in a resellable condition.

Return shipping costs are the responibility of the customer and the original shipping/handling charge is not eligible for a refund.  If the original order included a free shipping promotion, the outbound shipping costs will be deducted from the refund.

Changes/Cancellations

After your order has been processed, any changes will be subject to our ability to complete your request. You have 24 hours to cancel the order before any fees are charged to Black Mountain Quilts. After 24 hours, any cancellation fees, which may include bank charges, shipping charges to and from our store and manufacturer's restocking fee, may be imposed if the order has been processed.

Payment

Your credit card will be charged upon placement of the order.

Sales Tax

We are required to charge 7.0% sales tax on all orders, including the shipping amount, within the state of North Carolina.

Shipping

We offer free shipping on orders over $99.00 to the lower 48 States only. This shipping offer only applies to standard FedEx/UPS/USPS ground rates. WE OFFER SPECIAL SHIPPING RATES TO ALASKA, HAWAII, CANADA and select INTERNATIONAL destinations - Please contact us for a shipping estimate.

The shipping charge for orders of $99.00 or less within the Continental US is $10.00.

Estimated shipping time on all in-stock items in our Store and/or from our Suppliers is 3-15 business days, most orders ship sooner. Once your order is shipped, you will receive an email with the tracking number and scheduled delivery date.

All products are subject to availability and Season. All sizes are approximate. Actual colors may not match your monitor. Prices and/or specifications are subject to change without notice.